Q: What if I haven't got my student loan through when I arrive? A: Call the Students Loan Company on 0800 40 50 10, and if you can't get temporary financial help from your parents, speak to your university about getting an emergency loan form their hardship fund. Q: What if I have trouble with my accommodation? A: If you live in university-owned halls contact them directly, if you live in privately-owned accommodation and you can't sort it out your problem with your landlord then contact Liverpool Student Homes, the cross-university body that regulates private-sector student accommodation. Liverpool Student Homes
140 Mount Pleasant
Liverpool
L3 5SR
www.lsh.liv.ac.uk
Tel: 0151 794 3296 Q: Where do I find out information about Liverpool the city? A: Check out Liverpool Tourist Board online or in person. 08 Place (City Centre Tourist Information),
Whitechapel
Liverpool
L1 6D
www.visitliverpool.com
Tel: 0151 233 2008 Q: What should I do if I become a victim of crime? A: Liverpool is one of the safest urban areas in the UK, but crime obviously does happen. If you become a victim ring Merseyside Police on 0151 709 6010 for general calls or 999 in an emergency Q: How do I find out about local public transport? A: Merseytravel, the local transport authority, has a number for travel information and advice 0870 608 2 608 or visit them online at www.merseytravel.gov.uk Visit www.arriva.co.uk for details of getting a local student bus season ticket for savings and convenience. Q: What if I feel unwell? A: Your university should help you to register with a local Doctor but for minor ailments you can visit the Liverpool city NHS Walk-in Centre at Unit 4, Charlotte Row, 53 Great Charlotte Street, Liverpool, L1 1HU or online www.nhsdirect.nhs.uk In an emergency ring an ambulance or visit the Accident and Emergency department of the Royal Liverpool University Hospital, Prescot Street, Liverpool, L7 8XP Q: How to I find my way around the city? A: Your university should provide you with some form of map, though an A-Z is always a good purchase or try www.multimap.com Q: How do I get a job? A: All three of the city's main Universities have agencies which help students to find part-time work to fit around your studies. Job vacancies advertised in publication such as the Liverpool Echo and on websites like www.jobs-merseyside.com.uk are also useful, as is the age-old practice of looking for 'Staff wanted' signs around town. Q: What if I get depressed? A: Going to university can be a great experience but for some it is also a stressful and unhappy time. You university will have its own welfare provision but if you need to talk to someone at any time you can ring The Samaritans 24 Hours a day on 08457 90 90 90 or email jo@samaritans.org | 
